Average 219% ROI: The Total Economic Impact™ of IBM Instana Observability

What can your organization achieve with a modern observability solution? Data from a new Forrester Consulting study showed that a composite organization that used the IBM Instana™ Observability platform achieved a 219% ROI over three years. Likewise, it saw a 90% reduction in troubleshooting time by providing high fidelity data to the right people at the right time.

About the study

IBM commissioned Forrester to conduct the Total Economic Impact™ (TEI) study by interviewing four clients about the value of their investments in IBM Instana. The clients shared that since deploying IBM Instana, their organizations were able to find and fix incidents quickly, saving valuable time for developers and operations teams. 

Based on the in-depth client interviews, Forrester constructed a single composite organization that aggregated the representatives’ experiences with using the Instana platform. The composite organization that Forrester identified is a global company with 10,000 employees and $2B in annual revenue. It has 300 applications, half of which are under Instana and include a mix of on-premises and cloud-based, monolithic and microservice-based.

Looking at the composite organization, many quantifiable benefits were identified, including the following three-year financial impact:

  • Achieved an ROI of 219%
  • Reduced the time spent troubleshooting by 90%
  • Responded to incidents 75% faster
  • Reduced mean time to repair by 70%
  • Reduced revenue-impacting incidents by up to 60%
  • Improved operational efficiency by 40%

Learn more

Delve more into the details by downloading The Total Economic Impact of IBM Instana Observability study or try Instana for yourself.

Read the Total Economic Impact™ Study

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